Togetherwork incident

[SEV-3] Intermittent Processing Issues

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on November 18, 2025 affecting Transaction Processing, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 09:38 PM UTC
Resolved
Nov 18, 2025, 10:47 PM UTC
Duration
1h 9m
Detected by Pingoru
Nov 18, 2025, 09:38 PM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating Nov 18, 2025, 09:38 PM UTC

    A small percentage of Togetherpay transactions are timing out. ProPay was notified and is looking into the situation. As soon as additional information is known, we will let you know.

  2. resolved Nov 18, 2025, 10:47 PM UTC

    ProPay implemented a fix which appears to have fixed the problem. The last transaction to timeout was at 4:59 p.m. eastern. Processing is back to normal.