Togetherwork experienced a minor incident on October 31, 2025 affecting File Import Process - Internal and File Import Process - External, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
File Import Process - InternalFile Import Process - External
Update timeline
- investigating Oct 31, 2025, 12:48 PM UTC
Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. Comprehensive reports were delivered by ProPay and are already available. We will send an update as soon as we have more information and when the settlement files are available.
- resolved Oct 31, 2025, 03:51 PM UTC
All regular settlement files and merchant settlement files are now available. This incident is resolved.