Togetherwork experienced a minor incident on May 1, 2026 affecting Transaction Processing, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction Processing
Update timeline
- investigating May 01, 2026, 12:33 PM UTC
ProPay has identified an ongoing issue impacting chargebacks. An internal change made late last week caused disruptions that prevented some chargebacks from being initiated. The full scope and impact are still being assessed. ProPay’s teams are actively working to resolve the issue and restore normal processing. We will provide updates as more information becomes available.
- resolved May 01, 2026, 04:09 PM UTC
ProPay confirmed the chargeback issue has been resolved. They are still assessing the scope and impact of the issue. We will share additional details as they become available from ProPay.