Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on August 25, 2026 affecting File Import Process - Internal and File Import Process - External, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 12:50 PM UTC
Resolved
Aug 25, 2026, 03:58 PM UTC
Duration
3h 8m
Detected by Pingoru
Aug 25, 2026, 12:50 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Aug 25, 2026, 12:50 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Aug 25, 2026, 03:58 PM UTC

    All regular settlement files, comprehensive reports and merchant settlement files are now available This incident is resolved.