Togetherwork incident

[SEV-3] Togetherpay - Intermittent Processing Issues

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on May 29, 2026 affecting Transaction Processing and Payment Tokenization and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 02:15 PM UTC
Resolved
May 29, 2026, 04:52 PM UTC
Duration
2h 37m
Detected by Pingoru
May 29, 2026, 02:15 PM UTC

Affected components

Transaction ProcessingPayment TokenizationMerchant EndpointsProPay Production Environment

Update timeline

  1. investigating May 29, 2026, 02:15 PM UTC

    ProPay is aware of an issue that is preventing some transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

  2. resolved May 29, 2026, 04:52 PM UTC

    ProPay implemented a fix and transactions are no longer intermittently timing out. A total of 38 transactions were affected between 9:05 a.m.-10:35 a.m. eastern. This incident is resolved.