Togetherwork Outage History

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Togetherwork had 12 outages in the last 2 years totaling 48h 19m of downtime — averaging 0.5 incidents per month.

There were 12 Togetherwork outages since September 3, 2024 totaling 48h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.togetherwork.com

Minor August 25, 2026

[SEV-3] Settlement/Comprehensive File Delay

Detected by Pingoru
Aug 25, 2026, 12:50 PM UTC
Resolved
Aug 25, 2026, 03:58 PM UTC
Duration
3h 8m
Affected: File Import Process - InternalFile Import Process - External
Timeline · 2 updates
  1. investigating Aug 25, 2026, 12:50 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Aug 25, 2026, 03:58 PM UTC

    All regular settlement files, comprehensive reports and merchant settlement files are now available This incident is resolved.

Read the full incident report →

Minor May 29, 2026

[SEV-3] Togetherpay - Intermittent Processing Issues

Detected by Pingoru
May 29, 2026, 02:15 PM UTC
Resolved
May 29, 2026, 04:52 PM UTC
Duration
2h 37m
Affected: Transaction ProcessingPayment TokenizationMerchant EndpointsProPay Production Environment
Timeline · 2 updates
  1. investigating May 29, 2026, 02:15 PM UTC

    ProPay is aware of an issue that is preventing some transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

  2. resolved May 29, 2026, 04:52 PM UTC

    ProPay implemented a fix and transactions are no longer intermittently timing out. A total of 38 transactions were affected between 9:05 a.m.-10:35 a.m. eastern. This incident is resolved.

Read the full incident report →

Minor May 1, 2026

[SEV-3] ProPay Chargeback Issue

Detected by Pingoru
May 01, 2026, 12:33 PM UTC
Resolved
May 01, 2026, 04:09 PM UTC
Duration
3h 35m
Affected: Transaction Processing
Timeline · 2 updates
  1. investigating May 01, 2026, 12:33 PM UTC

    ProPay has identified an ongoing issue impacting chargebacks. An internal change made late last week caused disruptions that prevented some chargebacks from being initiated. The full scope and impact are still being assessed. ProPay’s teams are actively working to resolve the issue and restore normal processing. We will provide updates as more information becomes available.

  2. resolved May 01, 2026, 04:09 PM UTC

    ProPay confirmed the chargeback issue has been resolved. They are still assessing the scope and impact of the issue. We will share additional details as they become available from ProPay.

Read the full incident report →

Minor December 11, 2025

[SEV-1] Togetherpay - Intermittent Processing Issues

Detected by Pingoru
Dec 11, 2025, 12:00 AM UTC
Resolved
Dec 11, 2025, 02:46 AM UTC
Duration
2h 45m
Affected: Transaction ProcessingPayment TokenizationMerchant Endpoints
Timeline · 4 updates
  1. investigating Dec 11, 2025, 12:00 AM UTC

    We are aware of an issue that may impact your ability to process transactions and log in to the Togetherpay application. We are working as quickly as possible to identify the issue. Additional information will be provided when known, or when the situation is resolved.

  2. investigating Dec 11, 2025, 01:50 AM UTC

    Teams are still actively working on this issue. They believe they identified the cause and are working to restore service. There is no ETA on the fix at this time. We will provide further updates when more is known.

  3. resolved Dec 11, 2025, 02:46 AM UTC

    Teams implemented a fix and confirmed processing is back to normal. Access to the Togetherpay application is working again as well. This incident is resolved.

  4. postmortem Dec 16, 2025, 09:45 PM UTC

    An effort to clean up merchant level users in Togetherpay led to the archiving of inactive users - those that had not logged in for over one year and those that have never logged in. Identified user records were archived. This inadvertently broke authentication for Togetherpay merchant API calls, because some of the archived user records were actually merchant API keys. Work to restore the archived users led to additional issues including database connectivity errors and replica host failures. The incident was resolved by reverting the affected user records and fixing database replica configurations. Teams evaluated the sequence of events and implemented steps to prevent such events from happening in the future.

Read the full incident report →

Minor November 24, 2025

[SEV-3] Togetherpay - Intermittent Processing Issues | Canada

Detected by Pingoru
Nov 24, 2025, 05:04 PM UTC
Resolved
Nov 24, 2025, 08:54 PM UTC
Duration
3h 49m
Affected: Transaction ProcessingPayment TokenizationMerchant EndpointsProPay Production Environment
Timeline · 3 updates
  1. investigating Nov 24, 2025, 05:04 PM UTC

    ProPay is aware of an issue that may impact the ability to process transactions for Canadian merchants. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

  2. identified Nov 24, 2025, 07:05 PM UTC

    ProPay has identified the issue and is actively working to implement a fix.

  3. resolved Nov 24, 2025, 08:54 PM UTC

    ProPay has implemented a fix and is will continue to monitor the results. At this time this incident is resolved.

Read the full incident report →

Minor November 18, 2025

[SEV-3] Intermittent Processing Issues

Detected by Pingoru
Nov 18, 2025, 09:38 PM UTC
Resolved
Nov 18, 2025, 10:47 PM UTC
Duration
1h 9m
Affected: Transaction Processing
Timeline · 2 updates
  1. investigating Nov 18, 2025, 09:38 PM UTC

    A small percentage of Togetherpay transactions are timing out. ProPay was notified and is looking into the situation. As soon as additional information is known, we will let you know.

  2. resolved Nov 18, 2025, 10:47 PM UTC

    ProPay implemented a fix which appears to have fixed the problem. The last transaction to timeout was at 4:59 p.m. eastern. Processing is back to normal.

Read the full incident report →

Minor October 31, 2025

[SEV-3] Settlement File Delay

Detected by Pingoru
Oct 31, 2025, 12:48 PM UTC
Resolved
Oct 31, 2025, 03:51 PM UTC
Duration
3h 2m
Affected: File Import Process - InternalFile Import Process - External
Timeline · 2 updates
  1. investigating Oct 31, 2025, 12:48 PM UTC

    Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. Comprehensive reports were delivered by ProPay and are already available. We will send an update as soon as we have more information and when the settlement files are available.

  2. resolved Oct 31, 2025, 03:51 PM UTC

    All regular settlement files and merchant settlement files are now available. This incident is resolved.

Read the full incident report →

Minor September 10, 2025

[SEV-3] ProPay Canada Direct - Issues with Refunds and Credit Card Settlements

Detected by Pingoru
Sep 10, 2025, 06:54 PM UTC
Resolved
Sep 11, 2025, 12:40 PM UTC
Duration
17h 46m
Affected: Transaction ProcessingProPay Production Environment
Timeline · 3 updates
  1. investigating Sep 10, 2025, 06:54 PM UTC

    ProPay reported the following: "An issue has been identified impacting ProPay Canada Direct credit card and refund transactions. Since 8/26/25, refund transactions have not processed successfully and credit card transactions have not been fully settled and posted to cardholder accounts. This has resulted in refund settlement reject transactions and cardholders seeing funds returned for transactions that should have completed. Our teams are working to implement a fix to address this issue and restore service. Cardholders seeing unexpected return of funds should not attempt to re-process their transactions; when the issue is fixed, transactions will post to cardholder accounts as previously expected. We will provide additional updates once the changes are implemented." We will send an update as soon as we have more information from ProPay.

  2. monitoring Sep 10, 2025, 08:03 PM UTC

    ProPay provided the following update: "A fix has been implemented for the credit card transactions and we are monitoring the behavior of the processing of the settlement transactions. We are still working on some additional steps that are required to address processing the refunds." We will send another update when we receive more information from ProPay.

  3. resolved Sep 11, 2025, 12:40 PM UTC

    According to ProPay, missed Canadian refunds have been processed. This incident is resolved.

Read the full incident report →

Critical July 14, 2025

[SEV-3] Togetherpay Sandbox/Integration Unavailable

Detected by Pingoru
Jul 14, 2025, 05:41 PM UTC
Resolved
Jul 14, 2025, 07:22 PM UTC
Duration
1h 40m
Affected: Integration Test EnvironmentSandbox Test EnvironmentProPay Testing Environments
Timeline · 2 updates
  1. monitoring Jul 14, 2025, 05:41 PM UTC

    Both sandbox and integration are currently unavailable. ProPay informed us they will be down until they are able to apply necessary security updates - ETA unknown. As soon as we have more information and/or when the environments are back up and running, we will let you know.

  2. resolved Jul 14, 2025, 07:22 PM UTC

    ProPay concluded their maintenance - both sandbox and integration are now available. This incident is resolved.

Read the full incident report →

Notice July 11, 2025

[SEV-4] ACH Debit Delay for July 9 Transactions

Detected by Pingoru
Jul 11, 2025, 04:38 PM UTC
Resolved
Jul 11, 2025, 04:39 PM UTC
Duration
1m
Affected: Transaction Processing
Timeline · 2 updates
  1. identified Jul 11, 2025, 04:38 PM UTC

    ProPay informed us that 7/9/2025 ACH Payment transactions were delayed in being submitted to NACHA. The effect of this delay is that some ACH payments made on 7/8 and 7/9 were not debited from payer's bank accounts yesterday (7/10), and will be debited today (7/11). Merchants were already funded for the proceeds of the ACH Payment transactions, but may receive inquiries from payers whose funds were not debited as expected.

  2. resolved Jul 11, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 9, 2025

[SEV-3] Settlement/Comprehensive File Delay - 3/9/2025

Detected by Pingoru
Mar 09, 2025, 12:55 PM UTC
Resolved
Mar 09, 2025, 02:00 PM UTC
Duration
1h 5m
Affected: File Import Process - InternalFile Import Process - External
Timeline · 2 updates
  1. investigating Mar 09, 2025, 12:55 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Mar 09, 2025, 02:00 PM UTC

    All regular settlement files, comprehensive reports and merchant settlement file are now available. This incident is resolved.

Read the full incident report →