TimeClock Plus incident

TimeClock Plus Application Performance Degradation

Resolved after 3 hours, affecting Group1.tcplusondemand.com and Group2.tcplusondemand.com and 1 more, on October 23, 2026.

monitoring Oct 23, 2026, 03:55 PM UTC

We're experiencing issues with our TimeClock Plus Time and Attendance application affecting a subset of users. The disruption is related to the network infrastructure layer and is not isolated to TCP's systems. Our team is actively working with our providers to resolve this. We will provide more details as soon as more information becomes available.

Started: Oct 23, 2026, 03:55 PM UTC
Resolved: Oct 23, 2026, 06:55 PM UTC
Duration: 3h
Detected by Pingoru: Oct 23, 2026, 03:55 PM UTC

Affected components

Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comGroup4.tcplusondemand.comAladtec SchedulingGroup5.tcplusondemand.comScheduleAnywhere SchedulingGroup10.tcplusondemand.comInstaSub Substitute ManagementGroup10-2.tcplusondemand.com

Update timeline

monitoring Oct 23, 2026, 03:55 PM UTC

We're experiencing issues with our TimeClock Plus Time and Attendance application affecting a subset of users. The disruption is related to the network infrastructure layer and is not isolated to TCP's systems. Our team is actively working with our providers to resolve this. We will provide more details as soon as more information becomes available.
resolved Oct 23, 2026, 06:55 PM UTC

This incident has been resolved.

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