- Detected by Pingoru
- Apr 20, 2026, 06:15 PM UTC
- Resolved
- Apr 20, 2026, 06:59 PM UTC
- Duration
- 44m
Affected: Retail Sites / Sales
Timeline · 3 updates
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investigating Apr 20, 2026, 06:15 PM UTC
We are investigating an issue impacting the performance of our our Signature Site platform, impacting some retail websites. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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monitoring Apr 20, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 20, 2026, 06:59 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 12:52 PM UTC
- Resolved
- Mar 30, 2026, 02:14 PM UTC
- Duration
- 1h 22m
Affected: Retail Sites / Sales
Timeline · 4 updates
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investigating Mar 30, 2026, 12:52 PM UTC
We are investigating an issue impacting customers' ability to log into retail websites and access their tickets. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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identified Mar 30, 2026, 01:35 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
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monitoring Mar 30, 2026, 01:42 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Mar 30, 2026, 02:14 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 02:30 PM UTC
- Resolved
- Mar 17, 2026, 03:17 PM UTC
- Duration
- 46m
Affected: Other
Timeline · 2 updates
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monitoring Mar 17, 2026, 02:30 PM UTC
Please be advised that we are were briefly experiencing degraded performance which may have led to slow response times or timeouts. We have addressed the root cause and are now monitoring to ensure system stability. Thank you for your continued patience.
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resolved Mar 17, 2026, 03:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 09:27 PM UTC
- Resolved
- Feb 10, 2026, 11:14 PM UTC
- Duration
- 1h 46m
Affected: Retail Sites / Sales
Timeline · 4 updates
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identified Feb 10, 2026, 09:27 PM UTC
AWS Cloudfront is currently experiencing an issue with increased error and latency rate, which is affecting some of our components downstream, including Backstage. We will continue to monitor and update as more information becomes available.
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identified Feb 10, 2026, 09:30 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Feb 10, 2026, 09:58 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Feb 10, 2026, 11:14 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 06:04 PM UTC
- Resolved
- Dec 18, 2025, 07:34 PM UTC
- Duration
- 1h 29m
Affected: Data Platform / Reporting
Timeline · 4 updates
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investigating Dec 18, 2025, 06:04 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
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identified Dec 18, 2025, 06:48 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
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monitoring Dec 18, 2025, 07:07 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Dec 18, 2025, 07:34 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
Critical December 8, 2025 - Detected by Pingoru
- Dec 08, 2025, 04:11 PM UTC
- Resolved
- Dec 08, 2025, 05:52 PM UTC
- Duration
- 1h 41m
Affected: Other
Timeline · 2 updates
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investigating Dec 08, 2025, 04:11 PM UTC
We are currently investigating an outage regarding ezEvent.com. The site is currently down. We will keep this page posted with updates.
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resolved Dec 08, 2025, 05:52 PM UTC
ezEvent is back and up-and-running.
Read the full incident report →
Critical December 8, 2025 - Detected by Pingoru
- Dec 08, 2025, 03:36 PM UTC
- Resolved
- Dec 08, 2025, 04:06 PM UTC
- Duration
- 30m
Affected: Broker Software
Timeline · 3 updates
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investigating Dec 08, 2025, 03:36 PM UTC
We are currently investigating downtime regarding POSNext is not loading.
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monitoring Dec 08, 2025, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 08, 2025, 04:06 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:13 PM UTC
- Resolved
- Oct 30, 2025, 12:12 AM UTC
- Duration
- 6h 59m
Affected: Retail Sites / Sales
Timeline · 4 updates
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investigating Oct 29, 2025, 05:13 PM UTC
Due to the current Microsoft outage, customers could be experiencing degraded performance in the purchase flow as well as with other services. Mainly, client-side code that can be affected by the outage. We will keep an eye on the status from Microsoft and provide updates accordingly.
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identified Oct 29, 2025, 06:32 PM UTC
Microsoft status page indicates they have identified the issue for their outage and are implementing a fix: "We have initiated the deployment of our 'last known good' configuration. This is expected to be fully deployed in about 30 minutes, after which customers will start to see initial signs of recovery. Once this is completed, the next stage is to start to recover nodes while we route traffic through these healthy nodes."
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monitoring Oct 29, 2025, 07:49 PM UTC
Microsoft posted an update at 3:18 PM ET. They state that its deployment is now completed, successfully, and that "full mitigation" should arrive within the next four hours as they continue to recover nodes.
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resolved Oct 30, 2025, 12:12 AM UTC
We are resolving this issue. We are showing from Microsoft that they are operating at 98% availability with their services. Preliminary root cause: A problematic configuration change was applied to a portion of Azure infrastructure.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 01:44 PM UTC
- Resolved
- Oct 27, 2025, 06:02 PM UTC
- Duration
- 4h 18m
Affected: Retail Sites / Sales
Timeline · 4 updates
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investigating Oct 27, 2025, 01:44 PM UTC
We are investigating an issue impacting the ability for retail customers to access their accounts. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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identified Oct 27, 2025, 02:10 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 27, 2025, 05:22 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Oct 27, 2025, 06:02 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 01:22 PM UTC
- Resolved
- Oct 23, 2025, 02:46 PM UTC
- Duration
- 1h 24m
Affected: Retail Sites / Sales
Timeline · 3 updates
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investigating Oct 23, 2025, 01:22 PM UTC
We are investigating an issue impacting the users ability to sign in to Retail User Accounts system. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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monitoring Oct 23, 2025, 02:15 PM UTC
Thank you for your patience. We have applied a fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Oct 23, 2025, 02:46 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2025, 12:45 PM UTC
- Resolved
- Sep 16, 2025, 02:15 PM UTC
- Duration
- 1h 30m
Affected: Broker SoftwareOther
Timeline · 3 updates
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investigating Sep 16, 2025, 12:45 PM UTC
We are investigating an issue impacting the performance of our Broker APIs and POSNext. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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monitoring Sep 16, 2025, 01:14 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Sep 16, 2025, 02:15 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 01:49 PM UTC
- Resolved
- Aug 29, 2025, 03:16 PM UTC
- Duration
- 1h 27m
Affected: Broker Software
Timeline · 4 updates
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investigating Aug 29, 2025, 01:49 PM UTC
We are investigating an issue impacting POS11 and POS API users. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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identified Aug 29, 2025, 02:06 PM UTC
Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.
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monitoring Aug 29, 2025, 02:08 PM UTC
We have applied the fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Aug 29, 2025, 03:16 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2025, 05:27 PM UTC
- Resolved
- Jul 15, 2025, 05:45 PM UTC
- Duration
- 17m
Affected: Retail Sites / Sales
Timeline · 2 updates
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investigating Jul 15, 2025, 05:27 PM UTC
Please be advised that we are currently experiencing an issue which may cause delays in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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resolved Jul 15, 2025, 05:45 PM UTC
Root cause found. Incident has been resolved
Read the full incident report →
- Detected by Pingoru
- May 19, 2025, 01:51 AM UTC
- Resolved
- May 19, 2025, 03:16 PM UTC
- Duration
- 13h 25m
Affected: Retail Sites / SalesBraintree United States ProcessingBraintree PayPal ProcessingBraintree Gateway API
Timeline · 3 updates
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investigating May 19, 2025, 01:51 AM UTC
Please be advised that we are currently experiencing an issue which may cause latency and timeouts in checkout, and may delay in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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monitoring May 19, 2025, 12:43 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved May 19, 2025, 03:16 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2025, 02:22 PM UTC
- Resolved
- Feb 06, 2025, 09:50 PM UTC
- Duration
- 7h 27m
Affected: Inventory Availability & Pricing
Timeline · 4 updates
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investigating Feb 06, 2025, 02:22 PM UTC
We are experiencing lag in our data processing infrastructure which may cause delays in processing price changes and updates to specific inventory availability.
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identified Feb 06, 2025, 03:39 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 06, 2025, 05:18 PM UTC
We have addressed the issues at hand and are now in the process of reviewing and re-posting fresh inventory availability and price changes for the specific inventory related to this incident.
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resolved Feb 06, 2025, 09:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2024, 06:00 PM UTC
- Resolved
- Oct 23, 2024, 06:35 PM UTC
- Duration
- 35m
Affected: Inventory Availability & PricingData Platform / Reporting
Timeline · 3 updates
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investigating Oct 23, 2024, 06:00 PM UTC
We are experiencing lag in our data processing infrastructure which may cause delays in processing price changes and updates to inventory availability. Some reporting may also be impacted.
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monitoring Oct 23, 2024, 06:08 PM UTC
The system has recovered and we are continuing to monitor.
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resolved Oct 23, 2024, 06:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2024, 08:23 PM UTC
- Resolved
- Oct 21, 2024, 08:29 PM UTC
- Duration
- 6m
Affected: Broker Software
Timeline · 2 updates
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investigating Oct 21, 2024, 08:23 PM UTC
We are investigating an issue impacting POS11, POS API users, and some ticketing APIs. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
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resolved Oct 21, 2024, 08:29 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2024, 06:30 AM UTC
- Resolved
- Jul 19, 2024, 02:55 PM UTC
- Duration
- 8h 25m
Affected: Inventory Availability & PricingData Platform / ReportingRetail Sites / SalesBroker SoftwareNetwork Infrastructure
Timeline · 3 updates
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identified Jul 19, 2024, 06:30 AM UTC
We are currently experiencing an outage across our infrastructure, and are investigating solutions at this time. At this time, all APIs and products are affected
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monitoring Jul 19, 2024, 12:47 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
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resolved Jul 19, 2024, 02:55 PM UTC
This incident has been resolved.
Read the full incident report →
