Thycotic incident

Secret Server Cloud: Multiple Regions - Connectivity Issues from Some Customer Networks

Notice Resolved View vendor source →

Thycotic experienced a notice incident on September 28, 2026, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 08:00 AM UTC
Resolved
Sep 28, 2026, 10:45 AM UTC
Duration
2h 45m
Detected by Pingoru
Sep 28, 2026, 08:00 AM UTC

Update timeline

  1. resolved Sep 30, 2026, 08:07 AM UTC

    Between approximately 4:10 AM EDT and 6:45 AM EDT on September 28, 2026, some customers were unable to connect to Secret Server Cloud from certain corporate networks. Affected users saw connection reset or timeout errors when accessing their tenant. Access from other networks was not affected. Customers who restrict tenant access to specific IP addresses were unable to log in during this period. The issue was caused by a connectivity problem at a third-party edge network provider that affected traffic from some customer networks in the region. Traffic was routed through alternate locations, and connectivity was restored for affected customers by approximately 6:45 AM EDT. We apologize for the inconvenience this has caused and appreciate your patience as we worked to restore normal service. For any questions about this incident, please reach out to our support team at https://support.delinea.com. Affected Components: Secret Server Cloud - Europe, United Kingdom, United States, Asia Pacific (Singapore)