Thryv Outage History

Discovered: 3/4/2026 @ 8:18am CT Resolved: 3/4/2026 @ 9:30am CT Impacted Product: Business Center & Marketing Center Affected Feature: Listings Management, Reputation What does this mean for you? Users will see issues with trying to access the Reputation or Listings Management feature in their Marketing Center or Business Center Geographic Scope: All users in the USA Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10 AM CT

Current Status: Partially Operational Discovered: 12/2/2025 9AM CST Resolved: Impacted Product: Business Center - Mobile and Desktop Affected Feature: Calendar/Scheduling What does this mean for you? Users are experiencing issues accessing the Calendar in the Business Center software. When accessing the Calendar will spin and never fully load. For users who have the Calendar as their default page, they may see a blank screen when attempting to log in. Current Workaround: Using an "incognito" or "private" browser tab will allow users to access the software with no issue. Users on the mobile app can try a mobile browser to access. We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Partial Outage Discovered: 10/27/2025 12:30 PM CST Resolved: 10/27/2025 5PM CST Impacted Product: Business Center - Mobile Application only Affected Feature: Mobile App - all features What does this mean for you? Some users are reporting being unable to access the thryv Business Center mobile application. Users are met with a blank/white screen when opening the app and attempting to log in and use the app. Current Workaround: Business Center can be accessed on a mobile browser (chrome mobile preferred) We are working diligently to resolve this issue; we will provide ongoing status updates.

Impacted Product: Business Center, Marketing Center Affected Feature: Social Tab ETA: N/A Details: We’re currently investigating a redirect failure for some accounts when attempting to connect their social accounts. The error message reads: “login.labs.thryv.com has redirected you too many times.” A banner has been added to the Social tab notifying users to contact Support if they are unable to connect their Social accounts. We will continue to provide updates as they become available.

We are currently investigating an issue affecting invoice editing functionality. Some users may experience degraded performance or difficulty editing invoices. Our engineering team is actively working to identify the cause and implement a fix. We will provide the next update as soon as more information becomes available.

Current Status: Partially Operational Discovered: 8/25/2025 10:20 AM CT Resolved: 8/25/2025 1:20 PM CT Impacted Product: Business Center Affected Feature: Thryv Calendar What does this mean for you? When attempting to edit an appointment from the Thryv Calendar, the page will freeze, and the edit button is unresponsive. We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Degraded Performance Discovered: 3/6/2025 Resolved: Impacted Product: Business Center Affected Feature: Marketing - Email Announcements What does this mean for you? Users are experiencing issues when sending an Announcement using the "Send Now" option. The Announcement is not sending right away despite using the Send Now option and is being delayed from sending, in some cases for multiple hours. We are investigating the root cause with high urgency. Current Workaround: No current workaround. The Announcement send eventually. Users should not attempt to send the same Announcement multiple times. We are working diligently to resolve this issue; we will provide ongoing status updates.

Our development team continues to investigate the root cause of the delay in sending Announcements. Further updates or workarounds will be provided once available.

Our development team has implemented a number of measures that has mitigated the issue with delays when sending announcements. The root cause is still being investigated further to ensure the issue is fully resolved.

A small amount of users have reported experiencing delays in the last several days. While the delays have been minimal, our development team continues to fully investigate these reports and the root cause. The measures implemented have proven to be effective with the reduction of reports, however they continue to work towards a permanent solution to fully resolve the issue.