ThreatLocker Outage History

There were 6 ThreatLocker outages since February 24, 2026 totaling 9h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://threatlockerstatus.com

Minor April 30, 2026

Portal - Instance C performance issues

Detected by Pingoru: Apr 30, 2026, 08:00 PM UTC
Resolved: May 01, 2026, 12:22 AM UTC
Duration: 4h 22m

Affected: Portal [Instance C]

Timeline · 3 updates

investigating Apr 30, 2026, 08:00 PM UTC

We have received reports of customers experiencing performance issues and logouts on Instance C. We are investigating.
monitoring Apr 30, 2026, 08:11 PM UTC

We have identified the cause of this performance issue as too many active connections on the instance, which was causing high CPU usage on the server. We have since allocated additional resources and are monitoring.
resolved May 01, 2026, 12:22 AM UTC

We have been monitoring and there have been no further issues. This is now resolved

Read the full incident report →

Minor April 22, 2026

Instance D Performance Issues

Detected by Pingoru: Apr 22, 2026, 07:57 PM UTC
Resolved: Apr 22, 2026, 07:59 PM UTC
Duration: 1m

Affected: Portal [Instance D]

Timeline · 2 updates

investigating Apr 22, 2026, 07:57 PM UTC

We have received reports of customers experiencing performance issues and logouts on Instance D. At this time the beta portal is not affected - beta.threatlocker.com can still be used
resolved Apr 22, 2026, 07:59 PM UTC

This is now resolved

Read the full incident report →

Minor April 20, 2026

Portal Login Issues

Detected by Pingoru: Apr 20, 2026, 12:59 AM UTC
Resolved: Apr 20, 2026, 01:14 AM UTC
Duration: 14m

Affected: Portal [Instance A]

Timeline · 3 updates

investigating Apr 20, 2026, 12:59 AM UTC

We have recieved reports that some customers are unable to log into the Portal login page. Please use the beta login page at beta.threatlocker.com if you are affected, until further notice
identified Apr 20, 2026, 01:11 AM UTC

The cause has been identified and is being addressed
resolved Apr 20, 2026, 01:14 AM UTC

This issue is now resolved. If you have any problems logging in please come into a livechat from the login page

Read the full incident report →

Minor March 12, 2026

EU1 Performance Issues

Detected by Pingoru: Mar 12, 2026, 02:29 PM UTC
Resolved: Mar 12, 2026, 02:58 PM UTC
Duration: 29m

Affected: Portal [Instance EU1]API [Instance EU1]

Timeline · 2 updates

investigating Mar 12, 2026, 02:29 PM UTC

We have reports of some customers unable to log into instance EU1. We are currently investigating.
resolved Mar 12, 2026, 02:58 PM UTC

EU1 is now fully operational

Read the full incident report →

Critical February 25, 2026

LiveChat Outage

Detected by Pingoru: Feb 25, 2026, 06:47 PM UTC
Resolved: Feb 25, 2026, 11:25 PM UTC
Duration: 4h 38m

Affected: LiveChat Chat Widget

Timeline · 4 updates

investigating Feb 25, 2026, 05:09 PM UTC

Our 3rd party chat service provider, LiveChat, have confirmed that they are currently experiencing an outage. https://status.livechat.com/incidents/01KJ9H5EV1126499GPNHCT9CVT ThreatLocker's Chat with a Cyber Hero service may be impacted by this outage. For urgent assistance please call +1 833-292-7732
investigating Feb 25, 2026, 05:53 PM UTC

LiveChat have stated 'While chats can be started, customers may experience delays or failures when sending messages.'
monitoring Feb 25, 2026, 06:47 PM UTC

LiveChat has stated that "Deployment of the fix is complete. We are monitoring the service to ensure full stability" ThreatLocker is going to continue monitoring as well before resolving this outage.
resolved Feb 25, 2026, 11:25 PM UTC

LiveChat remains to have this outage in a monitoring state at this time to ensure full stability. The ThreatLocker LiveChat widget has been stable for the last several hours with no noticeable issues. We will downgrade this outage at this time if you notice any issues with LiveChat please reach out to support through the available channels.

Read the full incident report →

Minor February 24, 2026

Slowness on the Applications page Instance G

Detected by Pingoru: Feb 24, 2026, 04:15 PM UTC
Resolved: Feb 24, 2026, 04:24 PM UTC
Duration: 9m

Affected: Portal [Instance G]

Timeline · 2 updates

investigating Feb 24, 2026, 04:15 PM UTC

We are currently investigating and working on a remediation.
resolved Feb 24, 2026, 04:24 PM UTC

The cause of the performance degradation was quickly identified, and the implemented solution has resolved the issue. The incident has now been downgraded.

Read the full incident report →

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