Ongoing since 02:31 AM UTC, affecting API [Instance H].
We have identified the cause of the issue, and we are currently working on restoring functionality of AgentAPI services.
Affected components
Update timeline
- investigating Nov 03, 2026, 02:31 AM UTC
We are investigating some API issues affecting instance H. This is causing a limited number of customer computers to report as offline in the portal.
- investigating Nov 03, 2026, 03:17 AM UTC
We continue to investigate this issue. At the moment of writing, it appears to only be impacting our AgentAPI servers.
- investigating Nov 03, 2026, 03:45 AM UTC
We are able to confirm that the scope of this issue is only for AgentAPI servers on Instance H. We continue to investigate this issue.
- investigating Nov 03, 2026, 03:49 AM UTC
We are currently looking into a solution for this problem.
- identified Nov 03, 2026, 04:33 AM UTC
We have identified the cause of the issue, and we are currently working on restoring functionality of AgentAPI services.
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