ThreatLocker incident

Instance H Performance Issues

Minor Resolved View vendor source →

ThreatLocker experienced a minor incident on June 23, 2025 affecting Portal [Instance H], lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 06:55 PM UTC
Resolved
Jun 23, 2025, 07:56 PM UTC
Duration
1h 1m
Detected by Pingoru
Jun 23, 2025, 06:55 PM UTC

Affected components

Portal [Instance H]

Update timeline

  1. investigating Jun 23, 2025, 06:55 PM UTC

    We have identified an issue with slowness on instance H, affecting both portal and beta. We are currently investigating

  2. identified Jun 23, 2025, 07:03 PM UTC

    We have identified the issue and the fix is being applied

  3. identified Jun 23, 2025, 07:04 PM UTC

    The fix has been applied and we are currently monitoring

  4. monitoring Jun 23, 2025, 07:05 PM UTC

    The fix has been applied and we are currently monitoring

  5. monitoring Jun 23, 2025, 07:06 PM UTC

    We are continuing to monitor for any further issues.

  6. identified Jun 23, 2025, 07:42 PM UTC

    We are still seeing some issues with slowness and an additional fix is being applied

  7. monitoring Jun 23, 2025, 07:53 PM UTC

    A fix has been applied and we are currently monitoring

  8. resolved Jun 23, 2025, 07:56 PM UTC

    This issue is now resolved