ThreatLocker incident

Unable to download Endpoint Detect policies from Community.

Minor Ongoing View vendor source →

ThreatLocker is currently experiencing a minor incident affecting Portal [Instance A] and Portal [Instance B] and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 03:20 PM UTC
Resolved
Ongoing
Duration
● 2h 25m
Detected by Pingoru
May 14, 2026, 03:20 PM UTC

Affected components

Portal [Instance A]Portal [Instance B]Portal [Instance C]Portal [Instance D]Portal [Instance E]Portal [Instance F]Portal [Instance G]Portal [Instance H]Portal [Instance AE1]Portal [Instance AU1]Portal [Instance CA1]Portal [Instance EU1]Portal [Instance SA1]

Update timeline

  1. investigating May 14, 2026, 03:20 PM UTC

    We are receiving reports of 417 errors when downloading any Endpoint Detect policies from Community across multiple instances. Infrastructure and Dev have been alerted. We are investigating.

  2. identified May 14, 2026, 03:56 PM UTC

    Potential issue has been identified with a solution ready to be deployed. Until we can verify this resolves this issue, we will keep this post active. More updates to come.