ThreatLocker incident

Unable to download Endpoint Detect policies from Community.

Minor Resolved View vendor source →

ThreatLocker experienced a minor incident on May 14, 2026 affecting Portal [Instance A] and Portal [Instance B] and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 03:20 PM UTC
Resolved
May 15, 2026, 05:52 PM UTC
Duration
1d 2h
Detected by Pingoru
May 14, 2026, 03:20 PM UTC

Affected components

Portal [Instance A]Portal [Instance B]Portal [Instance C]Portal [Instance D]Portal [Instance E]Portal [Instance F]Portal [Instance G]Portal [Instance H]Portal [Instance AE1]Portal [Instance AU1]

Update timeline

  1. investigating May 14, 2026, 03:20 PM UTC

    We are receiving reports of 417 errors when downloading any Endpoint Detect policies from Community across multiple instances. Infrastructure and Dev have been alerted. We are investigating.

  2. identified May 14, 2026, 03:56 PM UTC

    Potential issue has been identified with a solution ready to be deployed. Until we can verify this resolves this issue, we will keep this post active. More updates to come.

  3. resolved May 15, 2026, 05:52 PM UTC

    Solution has been pushed in resolving the 417 errors when downloading Endpoint Detect Policies from Community. Thank you all for your patience and understanding throughout this issue.