ThreatLocker incident

Instance EU1 has degraded performance on portal.threatlocker.com

Notice Resolved View vendor source →

ThreatLocker experienced a notice incident on May 8, 2026 affecting Portal [Instance EU1], lasting 5h 18m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 12:48 PM UTC
Resolved
May 08, 2026, 06:06 PM UTC
Duration
5h 18m
Detected by Pingoru
May 08, 2026, 12:48 PM UTC

Affected components

Portal [Instance EU1]

Update timeline

  1. investigating May 08, 2026, 12:48 PM UTC

    It's been reported that 500 errors are occurring on instance EU1 while in portal.threatlocker.com. Beta.threatlocker.com works for the time being. Please use beta while we work on getting the portal issues resolved. Thank you for everyone's patience at this time.

  2. identified May 08, 2026, 01:43 PM UTC

    With the help of our engineers, we identified the root cause. The solution should be pushed out momentarily.

  3. resolved May 08, 2026, 06:06 PM UTC

    Solution has been implemented and the errors are fully resolved. Thank you for everyone's patience on the matter.