ThreatLocker incident

Computers not showing check-ins on Instance H

Minor Resolved View vendor source →

ThreatLocker experienced a minor incident on May 13, 2026 affecting API [Instance H] and Portal [Instance H], lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 05:56 PM UTC
Resolved
May 13, 2026, 06:21 PM UTC
Duration
25m
Detected by Pingoru
May 13, 2026, 05:56 PM UTC

Affected components

API [Instance H]Portal [Instance H]

Update timeline

  1. investigating May 13, 2026, 05:56 PM UTC

    We are currently investigating an issue with machines not checking in on instance H

  2. investigating May 13, 2026, 05:57 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 13, 2026, 06:21 PM UTC

    Infrastructure was able to identify the cause quickly and was able to resolve the check-in issue. Instance H is back to fully operational.