Thread incident
Delayed ticket updates for ConnectWise Cloud partners in North America
Ongoing since 05:18 PM UTC, affecting Thread Inbox, Messenger, & Admin and PSA API.
We’re seeing delays of 2–12 minutes in webhooks sent from ConnectWise to Thread. This affects only partners on ConnectWise Cloud in North America. The delay is on ConnectWise’s side: Thread processes every webhook as soon as it arrives. As a result, ticket changes made in ConnectWise may take a few extra minutes to appear in Thread. We’re in contact with ConnectWise and will post an update as soon as we know more.
Affected components
Update timeline
- identified Nov 02, 2026, 05:18 PM UTC
We’re seeing delays of 2–12 minutes in webhooks sent from ConnectWise to Thread. This affects only partners on ConnectWise Cloud in North America. The delay is on ConnectWise’s side: Thread processes every webhook as soon as it arrives. As a result, ticket changes made in ConnectWise may take a few extra minutes to appear in Thread. We’re in contact with ConnectWise and will post an update as soon as we know more.
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