Thomson Reuters Legaltech Platform incident

Westlaw - Intermittent signon issues

Resolved after 19 minutes, affecting Practical Law US and Practical Law UK and 1 more, on August 19, 2026.

monitoring Aug 19, 2026, 04:22 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 19, 2026, 04:05 PM UTC
Resolved
Aug 19, 2026, 04:24 PM UTC
Duration
19m
Detected by Pingoru
Aug 19, 2026, 04:05 PM UTC

Affected components

Practical Law USPractical Law UKWestlaw USPractical Law ANZWestlaw UKWestlaw ANZ

Update timeline

  1. investigating Aug 19, 2026, 04:05 PM UTC

    We are currently investigating reports of sign on errors to Westlaw and Practical Law products

  2. monitoring Aug 19, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2026, 04:24 PM UTC

    This incident has been resolved.

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