Resolved after 4 hours 47 minutes, affecting USA HighQ (Collaborate), on October 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
USA HighQ (Collaborate)
Update timeline
- investigating Oct 22, 2026, 01:26 PM UTC
Users are receiving a "You do not have access to this site" error message when authenticating through CIAM. We are investigating the issue.
- identified Oct 22, 2026, 02:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 06:13 PM UTC
This incident has been resolved.
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