Thomson Reuters Legaltech Platform incident
Multiple application issues: Third-party vendor issue
Resolved after 6 hours 3 minutes, affecting Practical Law US and CLEAR and 1 more, on October 20, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:01 PM UTC
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
- investigating Oct 20, 2025, 04:01 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2025, 09:04 PM UTC
This incident has been resolved.
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