Thomson Reuters Legaltech Platform incident

Slow performance in UK Azure

Major Resolved View vendor source →

Started: Mar 11, 2026, 12:06 PM UTC
Resolved: Mar 11, 2026, 02:38 PM UTC
Duration: 2h 32m
Detected by Pingoru: Mar 11, 2026, 12:06 PM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

investigating Mar 11, 2026, 12:06 PM UTC

The instance load time is unusually slow. The support team is currently investigating the issue.
investigating Mar 11, 2026, 12:07 PM UTC

We are continuing to investigate this issue.
identified Mar 11, 2026, 12:54 PM UTC

The issue has been identified and a fix is being implemented.
resolved Mar 11, 2026, 02:38 PM UTC

This incident has been resolved.

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