Thomson Reuters Legaltech Platform incident
HighQ errors for Customers hosted in UK
Affected components
Update timeline
- investigating Mar 18, 2026, 10:53 AM UTC
We are currently investigating this issue.
- investigating Mar 18, 2026, 11:04 AM UTC
We are investigating an extended service disruption related to a backend database issue. Automated recovery did not complete successfully, and our engineers are actively performing manual steps to restore service.
- investigating Mar 18, 2026, 11:15 AM UTC
This issue continues to affect a subset of customers hosted in the UK. Our engineers remain actively engaged in manual recovery, which is taking additional time to complete safely. Further updates will be shared as work progresses.
- investigating Mar 18, 2026, 11:50 AM UTC
The incident has been mitigated and service has been restored for affected customers. We are continuing to monitor the environment to ensure stability. A root cause investigation is now underway, and we will share further details once available.
- resolved Mar 18, 2026, 11:51 AM UTC
This incident has been resolved.
Looking to track Thomson Reuters Legaltech Platform downtime and outages?
Pingoru polls Thomson Reuters Legaltech Platform's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Thomson Reuters Legaltech Platform reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Thomson Reuters Legaltech Platform alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required