Thomson Reuters Legaltech Platform incident

HighQ errors for Customers hosted in UK

Notice Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a notice incident on March 18, 2026 affecting UK HiqhQ (Collaborate), lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 10:53 AM UTC
Resolved
Mar 18, 2026, 11:51 AM UTC
Duration
57m
Detected by Pingoru
Mar 18, 2026, 10:53 AM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating Mar 18, 2026, 10:53 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 18, 2026, 11:04 AM UTC

    We are investigating an extended service disruption related to a backend database issue. Automated recovery did not complete successfully, and our engineers are actively performing manual steps to restore service.

  3. investigating Mar 18, 2026, 11:15 AM UTC

    This issue continues to affect a subset of customers hosted in the UK. Our engineers remain actively engaged in manual recovery, which is taking additional time to complete safely. Further updates will be shared as work progresses.

  4. investigating Mar 18, 2026, 11:50 AM UTC

    The incident has been mitigated and service has been restored for affected customers. We are continuing to monitor the environment to ensure stability. A root cause investigation is now underway, and we will share further details once available.

  5. resolved Mar 18, 2026, 11:51 AM UTC

    This incident has been resolved.