Thomson Reuters Legaltech Platform incident

Files Module Functional Issue

Notice Resolved View vendor source →
Started
Mar 19, 2026, 12:30 AM UTC
Resolved
Mar 19, 2026, 12:30 AM UTC
Duration
—
Detected by Pingoru
Mar 19, 2026, 12:30 AM UTC

Update timeline

  1. resolved Mar 20, 2026, 08:38 PM UTC

    On Mar 19 between 12:26AM GMT and 10:59AM GMT we performed an emergency change for a production issue, which resulted in unplanned impact on the Files Module functionality for HighQ US and UK regions. The issue is fully mitigated

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