Thomson Reuters Legaltech Platform incident
HighQ Service Disruption - Australia Region
Resolved after 59 minutes, affecting APAC HighQ (Collaborate) and APAC HiqhQ (Publisher), on March 23, 2026.
Service has been restored for customers hosted in the Australia region. All backend services are now operational. We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required.
Affected components
Update timeline
- investigating Mar 23, 2026, 12:25 PM UTC
We are currently investigating a service disruption affecting some customers hosted in the Australia region. Some backend services are unavailable, which may result in errors or inability to access the service. Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
- monitoring Mar 23, 2026, 01:20 PM UTC
Service has been restored for customers hosted in the Australia region. All backend services are now operational. We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required.
- resolved Mar 23, 2026, 01:25 PM UTC
This incident has been resolved.
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