Thomson Reuters Legaltech Platform incident
HighQ Dashboards Unavailable to some customers hosted in USA and UK
Affected components
UK HiqhQ (Collaborate)USA HiqhQ (Collaborate)
Update timeline
- investigating Mar 30, 2026, 02:01 PM UTC
Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.
- investigating Mar 30, 2026, 03:30 PM UTC
We are continuing to investigate this issue.
- resolved Mar 30, 2026, 04:07 PM UTC
The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal.
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