Thomson Reuters Legaltech Platform incident

HighQ Dashboards Unavailable to some customers hosted in USA and UK

Major Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a major incident on March 30, 2026 affecting UK HiqhQ (Collaborate) and USA HiqhQ (Collaborate), lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 02:01 PM UTC
Resolved
Mar 30, 2026, 04:07 PM UTC
Duration
2h 6m
Detected by Pingoru
Mar 30, 2026, 02:01 PM UTC

Affected components

UK HiqhQ (Collaborate)USA HiqhQ (Collaborate)

Update timeline

  1. investigating Mar 30, 2026, 02:01 PM UTC

    Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.

  2. investigating Mar 30, 2026, 03:30 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 30, 2026, 04:07 PM UTC

    The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal.