Thomson Reuters Legaltech Platform incident
HighQ Dashboards Unavailable to some customers hosted in USA and UK
Resolved after 2 hours 6 minutes, affecting UK HighQ (Collaborate) and USA HighQ (Collaborate), on March 30, 2026.
The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal.
Affected components
Update timeline
- investigating Mar 30, 2026, 02:01 PM UTC
Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.
- investigating Mar 30, 2026, 03:30 PM UTC
We are continuing to investigate this issue.
- resolved Mar 30, 2026, 04:07 PM UTC
The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal.
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