Thomson Reuters Legaltech Platform incident
AI Assisted Research Disruption
Major Vendor's status page →
Resolved after 4 hours 34 minutes, affecting Practical Law US and CoCounsel Core - US and 1 more, on March 31, 2026.
We are currently conducting several updates which may result in service downtime for AI assisted research features. We expect systems will be restored shortly - thank you for your patience.
Affected components
Practical Law USCoCounsel Core - USPractical Law CanadaCoCounsel DraftingPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ
Update timeline
- investigating Mar 31, 2026, 12:28 AM UTC
We are currently conducting several updates which may result in service downtime for AI assisted research features. We expect systems will be restored shortly - thank you for your patience.
- resolved Mar 31, 2026, 05:03 AM UTC
AI assisted research features are now operational
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