Thomson Reuters Legaltech Platform incident

AI Assisted Research Disruption

Major Resolved View vendor source →
Started
Mar 31, 2026, 12:28 AM UTC
Resolved
Mar 31, 2026, 05:03 AM UTC
Duration
4h 34m
Detected by Pingoru
Mar 31, 2026, 12:28 AM UTC

Affected components

Practical Law USCoCounsel CorePractical Law CanadaCoCounsel DraftingPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ

Update timeline

  1. investigating Mar 31, 2026, 12:28 AM UTC

    We are currently conducting several updates which may result in service downtime for AI assisted research features. We expect systems will be restored shortly - thank you for your patience.

  2. resolved Mar 31, 2026, 05:03 AM UTC

    AI assisted research features are now operational

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