Thomson Reuters Legaltech Platform incident

AI research features within Westlaw and CoCounsel are failing

Major Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a major incident on March 31, 2026 affecting Practical Law US and CoCounsel Core and 1 more component, lasting 8h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 10:33 PM UTC
Resolved
Apr 01, 2026, 07:21 AM UTC
Duration
8h 48m
Detected by Pingoru
Mar 31, 2026, 10:33 PM UTC

Affected components

Practical Law USCoCounsel CorePractical Law CanadaCoCounsel DraftingPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ

Update timeline

  1. investigating Mar 31, 2026, 10:33 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 01, 2026, 07:17 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 01, 2026, 07:21 AM UTC

    This incident has been resolved.