Thomson Reuters Legaltech Platform incident

UK On - Prem mail server issue

Major Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a major incident on April 1, 2026 affecting UK HiqhQ (Collaborate), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 08:39 AM UTC
Resolved
Apr 01, 2026, 10:20 AM UTC
Duration
1h 40m
Detected by Pingoru
Apr 01, 2026, 08:39 AM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating Apr 01, 2026, 08:39 AM UTC

    Outgoing emails are currently stuck in the queue, and the issue is under investigation.

  2. investigating Apr 01, 2026, 09:51 AM UTC

    We are currently investigating the issue.

  3. identified Apr 01, 2026, 10:11 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 01, 2026, 10:20 AM UTC

    The issue has been resolved, and outbound emails are now being sent successfully from the queue.