Thomson Reuters Legaltech Platform incident

Service Disruption for HighQ Customers Hosted in UK Datacentre

Critical Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a critical incident on April 7, 2026 affecting UK HiqhQ (Collaborate) and UK HiqhQ (Publisher), lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 12:44 PM UTC
Resolved
Apr 07, 2026, 01:33 PM UTC
Duration
49m
Detected by Pingoru
Apr 07, 2026, 12:44 PM UTC

Affected components

UK HiqhQ (Collaborate)UK HiqhQ (Publisher)

Update timeline

  1. investigating Apr 07, 2026, 12:44 PM UTC

    One of our UK datacentres is currently inaccessible and we are actively engaging with the provider. All customers hosted at this location are impacted.

  2. investigating Apr 07, 2026, 01:14 PM UTC

    We are actively working with the provider to resolve the UK datacentre connectivity issue. While there is no new update at this time, we will share further information as soon as possible.

  3. investigating Apr 07, 2026, 01:33 PM UTC

    Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed.

  4. resolved Apr 07, 2026, 01:33 PM UTC

    This incident has been resolved.