Thomson Reuters Legaltech Platform incident
HighQ Service Disruption - Australia Region
Resolved after 35 days 4 hours, affecting Thomson Reuters Legal Status service, on March 23, 2026.
Mar 23, 08:25 CDT Resolved - This incident has been resolved. Mar 23, 08:20 CDT Monitoring - Service has been restored for customers hosted in the Australia region. All backend services are now operational. We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required. Mar 23, 07:25 CDT Investigating - We are currently investigating a service disruption affecting some customers hosted in the Australia region. Some backend services are unavailable, which may result in errors or inability to access the service. Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
Affected components
Update timeline
- investigating Mar 23, 2026, 01:25 PM UTC
Mar 23, 08:25 CDT Resolved - This incident has been resolved. Mar 23, 08:20 CDT Monitoring - Service has been restored for customers hosted in the Australia region. All backend services are now operational. We are actively monitoring the platform to ensure continued stability and are investigating the root cause of the issue. Further updates will be shared if required. Mar 23, 07:25 CDT Investigating - We are currently investigating a service disruption affecting some customers hosted in the Australia region. Some backend services are unavailable, which may result in errors or inability to access the service. Our teams are actively working to restore normal operations and we will provide further updates as progress is made.
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