Thomson Reuters Legaltech Platform incident

HighQ Dashboards Unavailable to some customers hosted in USA and UK

Thomson Reuters Legaltech Platform experienced a minor incident on March 30, 2026 affecting Thomson Reuters Legal Status service, lasting 28d 2h. The incident has been resolved; the full update timeline is below.

Started: Mar 30, 2026, 04:07 PM UTC
Resolved: Apr 27, 2026, 06:09 PM UTC
Duration: 28d 2h
Detected by Pingoru: Mar 30, 2026, 04:07 PM UTC

Affected components

Thomson Reuters Legal Status service

Update timeline

investigating Mar 30, 2026, 04:07 PM UTC

Mar 30 , 11:07 CDT Resolved - The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal. Mar 30 , 10:30 CDT Update - We are continuing to investigate this issue. Mar 30 , 09:01 CDT Investigating - Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.