Thomson Reuters Legaltech Platform incident
HighQ Dashboards Unavailable to some customers hosted in USA and UK
Resolved after 28 days 2 hours, affecting Thomson Reuters Legal Status service, on March 30, 2026.
Mar 30, 11:07 CDT Resolved - The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal. Mar 30, 10:30 CDT Update - We are continuing to investigate this issue. Mar 30, 09:01 CDT Investigating - Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.
Affected components
Update timeline
- investigating Mar 30, 2026, 04:07 PM UTC
Mar 30, 11:07 CDT Resolved - The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal. Mar 30, 10:30 CDT Update - We are continuing to investigate this issue. Mar 30, 09:01 CDT Investigating - Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.
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