Thomson Reuters Legaltech Platform incident
UK On - Prem mail server issue
Resolved after 26 days 7 hours, affecting Thomson Reuters Legal Status service, on April 1, 2026.
Apr 1, 05:20 CDT Resolved - The issue has been resolved, and outbound emails are now being sent successfully from the queue. Apr 1, 05:11 CDT Identified - The issue has been identified and a fix is being implemented. Apr 1, 04:51 CDT Update - We are currently investigating the issue. Apr 1, 03:39 CDT Investigating - Outgoing emails are currently stuck in the queue, and the issue is under investigation.
Affected components
Update timeline
- investigating Apr 01, 2026, 10:20 AM UTC
Apr 1, 05:20 CDT Resolved - The issue has been resolved, and outbound emails are now being sent successfully from the queue. Apr 1, 05:11 CDT Identified - The issue has been identified and a fix is being implemented. Apr 1, 04:51 CDT Update - We are currently investigating the issue. Apr 1, 03:39 CDT Investigating - Outgoing emails are currently stuck in the queue, and the issue is under investigation.
Your product runs on more than Thomson Reuters Legaltech Platform
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services