Thomson Reuters Legaltech Platform incident

UK On - Prem mail server issue

Minor Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a minor incident on April 1, 2026 affecting Thomson Reuters Legal Status service, lasting 26d 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 10:20 AM UTC
Resolved
Apr 27, 2026, 06:09 PM UTC
Duration
26d 7h
Detected by Pingoru
Apr 01, 2026, 10:20 AM UTC

Affected components

Thomson Reuters Legal Status service

Update timeline

  1. investigating Apr 01, 2026, 10:20 AM UTC

    Apr 1 , 05:20 CDT Resolved - The issue has been resolved, and outbound emails are now being sent successfully from the queue. Apr 1 , 05:11 CDT Identified - The issue has been identified and a fix is being implemented. Apr 1 , 04:51 CDT Update - We are currently investigating the issue. Apr 1 , 03:39 CDT Investigating - Outgoing emails are currently stuck in the queue, and the issue is under investigation.