Thomson Reuters Legaltech Platform incident

HighQ Dashboards Unavailable to some customers hosted in USA and UK

Minor Resolved View vendor source →
Started
Mar 30, 2026, 04:07 PM UTC
Resolved
Mar 30, 2026, 04:07 PM UTC
Duration
Detected by Pingoru
Mar 30, 2026, 04:07 PM UTC

Update timeline

  1. resolved Mar 30, 2026, 04:07 PM UTC

    Mar 30 , 11:07 CDT Resolved - The issue affecting access to Dashboards has been resolved. Service has been restored and customers should now be able to access Dashboards as normal. Mar 30 , 10:30 CDT Update - We are continuing to investigate this issue. Mar 30 , 09:01 CDT Investigating - Some customers hosted in the USA and UK regions are experiencing unavailability of Dashboards in HighQ. This is under investigation by the operations team.

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