Thomson Reuters Legaltech Platform incident
UK On - Prem mail server issue
Resolved on April 1, 2026.
Apr 1, 05:20 CDT Resolved - The issue has been resolved, and outbound emails are now being sent successfully from the queue. Apr 1, 05:11 CDT Identified - The issue has been identified and a fix is being implemented. Apr 1, 04:51 CDT Update - We are currently investigating the issue. Apr 1, 03:39 CDT Investigating - Outgoing emails are currently stuck in the queue, and the issue is under investigation.
Update timeline
- resolved Apr 01, 2026, 10:20 AM UTC
Apr 1, 05:20 CDT Resolved - The issue has been resolved, and outbound emails are now being sent successfully from the queue. Apr 1, 05:11 CDT Identified - The issue has been identified and a fix is being implemented. Apr 1, 04:51 CDT Update - We are currently investigating the issue. Apr 1, 03:39 CDT Investigating - Outgoing emails are currently stuck in the queue, and the issue is under investigation.
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