Thomson Reuters Legaltech Platform incident
Service Disruption for HighQ Customers Hosted in UK Datacentre
Resolved on April 7, 2026.
Apr 7, 08:33 CDT Resolved - This incident has been resolved. Apr 7, 08:33 CDT Update - Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed. Apr 7, 08:14 CDT Update - We are actively working with the provider to resolve the UK datacentre connectivity issue. While there is no new update at this time, we will share further information as soon as possible. Apr 7, 07:44 CDT Investigating - One of our UK datacentres is currently inaccessible and we are actively engaging with the provider. All customers hosted at this location are impacted.
Update timeline
- resolved Apr 07, 2026, 01:33 PM UTC
Apr 7, 08:33 CDT Resolved - This incident has been resolved. Apr 7, 08:33 CDT Update - Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed. Apr 7, 08:14 CDT Update - We are actively working with the provider to resolve the UK datacentre connectivity issue. While there is no new update at this time, we will share further information as soon as possible. Apr 7, 07:44 CDT Investigating - One of our UK datacentres is currently inaccessible and we are actively engaging with the provider. All customers hosted at this location are impacted.
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