Thomson Reuters Legaltech Platform incident

HighQ inaccessible for some instances hosted in USA

Thomson Reuters Legaltech Platform experienced a major incident on May 21, 2026 affecting USA HiqhQ (Collaborate), lasting 32m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2026, 03:01 PM UTC
Resolved: May 21, 2026, 03:34 PM UTC
Duration: 32m
Detected by Pingoru: May 21, 2026, 03:01 PM UTC

Affected components

USA HiqhQ (Collaborate)

Update timeline

investigating May 21, 2026, 03:01 PM UTC

We are currently investigating this issue.
resolved May 21, 2026, 03:34 PM UTC

The issue affecting services in our USA datacenter has been resolved and all systems are operating normally.