Thomson Reuters Legaltech Platform incident

HighQ inaccessible for some instances hosted in USA

Resolved after 32 minutes, affecting USA HighQ (Collaborate), on May 21, 2026.

resolved May 21, 2026, 03:34 PM UTC

The issue affecting services in our USA datacenter has been resolved and all systems are operating normally.

Started
May 21, 2026, 03:01 PM UTC
Resolved
May 21, 2026, 03:34 PM UTC
Duration
32m
Detected by Pingoru
May 21, 2026, 03:01 PM UTC

Affected components

USA HighQ (Collaborate)

Update timeline

  1. investigating May 21, 2026, 03:01 PM UTC

    We are currently investigating this issue.

  2. resolved May 21, 2026, 03:34 PM UTC

    The issue affecting services in our USA datacenter has been resolved and all systems are operating normally.

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