Thomson Reuters Legaltech Platform incident

HighQ US Outage

Critical Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a critical incident on May 6, 2026 affecting USA HiqhQ (Collaborate), lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 04:58 PM UTC
Resolved
May 06, 2026, 08:34 PM UTC
Duration
3h 35m
Detected by Pingoru
May 06, 2026, 04:58 PM UTC

Affected components

USA HiqhQ (Collaborate)

Update timeline

  1. investigating May 06, 2026, 04:58 PM UTC

    We are currently investigating this issue.

  2. monitoring May 06, 2026, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 08:34 PM UTC

    This incident has been resolved.