Thomson Reuters Legaltech Platform incident
HighQ Access Issue on Some Corporate Networks
Ongoing since 12:02 PM UTC, affecting EMEA HighQ (Collaborate) and UK HighQ (Collaborate).
We are aware that some users on certain corporate office networks are unable to load their HighQ site. The sites themselves are up and working normally. Users connecting from other networks, such as home, mobile or remote connections, are not affected. Our investigation shows that secure (TLS 1.3) browser connections from the affected networks are not completing, while connections using TLS 1.2 work normally. This points to a configuration or filtering issue on the path between those networks and HighQ. What you can do: If your users are affected, please ask your IT or network team to review their firewall or web-security inspection settings for HTTPS (TLS 1.3) traffic and any changes made since 26 Oct. Our support team can share diagnostic details on request.
Affected components
Update timeline
- investigating Oct 27, 2026, 12:02 PM UTC
We are aware that some users on certain corporate office networks are unable to load their HighQ site. The sites themselves are up and working normally. Users connecting from other networks, such as home, mobile or remote connections, are not affected. Our investigation shows that secure (TLS 1.3) browser connections from the affected networks are not completing, while connections using TLS 1.2 work normally. This points to a configuration or filtering issue on the path between those networks and HighQ. What you can do: If your users are affected, please ask your IT or network team to review their firewall or web-security inspection settings for HTTPS (TLS 1.3) traffic and any changes made since 26 Oct. Our support team can share diagnostic details on request.
Your product runs on more than Thomson Reuters Legaltech Platform
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services