Thomson Reuters Legaltech Platform incident

CoCounsel New Experience Degraded Performance

Resolved after 41 minutes, affecting CoCounsel Core - US, on September 29, 2026.

monitoring Sep 29, 2026, 03:44 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 29, 2026, 03:26 PM UTC
Resolved
Sep 29, 2026, 04:08 PM UTC
Duration
41m
Detected by Pingoru
Sep 29, 2026, 03:26 PM UTC

Affected components

CoCounsel Core - US

Update timeline

  1. investigating Sep 29, 2026, 03:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 29, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2026, 04:08 PM UTC

    This incident has been resolved.

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