Thomson Reuters Legaltech Platform incident

One Pass Services down

Resolved after 9 minutes, affecting CoCounsel Core - US and Westlaw US and 1 more, on September 16, 2026.

identified Sep 16, 2026, 06:06 AM UTC

We are seeing OnePass Services down. We are investigating the issue.

Started
Sep 16, 2026, 06:06 AM UTC
Resolved
Sep 16, 2026, 06:16 AM UTC
Duration
9m
Detected by Pingoru
Sep 16, 2026, 06:06 AM UTC

Affected components

CoCounsel Core - USWestlaw USWestlaw ANZ

Update timeline

  1. identified Sep 16, 2026, 06:06 AM UTC

    We are seeing OnePass Services down. We are investigating the issue.

  2. resolved Sep 16, 2026, 06:16 AM UTC

    Issue is mitigated. All the application are working fine.

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