Thomson Reuters Legaltech Platform incident
HighQ UK File Viewer Session Expired Errors
Major Vendor's status page →
Resolved after 1 hour 10 minutes, affecting UK HighQ (Collaborate), on September 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
UK HighQ (Collaborate)
Update timeline
- investigating Sep 14, 2026, 03:04 PM UTC
Users are experiencing intermittent Session Expired errors when attempting to view files in the browser.
- monitoring Sep 14, 2026, 03:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 04:14 PM UTC
This incident has been resolved.
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