Thomson Reuters Legaltech Platform incident
Urgent Maintenance – Database Infrastructure
Resolved after 1 hour 33 minutes, affecting EMEA HighQ (Collaborate), on September 8, 2026.
The database failover has completed successfully and service has been restored. Early indicators show a clear improvement in performance for affected customers. We will continue to monitor closely over the next hour to confirm full resolution.
Affected components
Update timeline
- investigating Sep 08, 2026, 10:55 AM UTC
We are aware that some customers hosted in our Germany Azure data centre may currently be experiencing performance issues. To address this, we are carrying out urgent maintenance on database infrastructure supporting your HighQ instance today, starting shortly. As part of this work, the impacted database will fail over within its cluster, which may cause a brief service interruption to some customers of approximately 2-5 minutes. We apologize for the inconvenience and are working to restore full performance as quickly as possible.
- monitoring Sep 08, 2026, 11:11 AM UTC
The database failover has completed successfully and service has been restored. Early indicators show a clear improvement in performance for affected customers. We will continue to monitor closely over the next hour to confirm full resolution.
- resolved Sep 08, 2026, 12:29 PM UTC
This incident has been resolved
Your product runs on more than Thomson Reuters Legaltech Platform
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services