Thomson Reuters Legaltech Platform incident
Westlaw Deep Research Latency
Major Vendor's status page →
Resolved after 54 minutes, affecting Practical Law US and Practical Law Canada and 1 more, on September 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Practical Law USPractical Law CanadaPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ
Update timeline
- investigating Sep 04, 2026, 08:01 PM UTC
We are currently investigating an issue with Deep Research prompts not completing in Westlaw and Practical Law
- monitoring Sep 04, 2026, 08:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 08:55 PM UTC
This incident has been resolved.
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