Thomson Reuters Legaltech Platform incident
CLEAR Not Authorized Error at Login
Resolved after 1 hour 16 minutes, affecting CLEAR, on September 3, 2026.
We are currently experiencing a performance issue with CLEAR Logins. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
Affected components
Update timeline
- investigating Sep 03, 2026, 07:44 PM UTC
We are currently experiencing a performance issue with CLEAR Logins. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
- resolved Sep 03, 2026, 09:01 PM UTC
This incident has been resolved.
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