Thomson Reuters Legal experienced a minor incident on June 5, 2026 affecting USA HiqhQ (Collaborate), lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
USA HiqhQ (Collaborate)
Update timeline
- identified Jun 05, 2026, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2026, 04:02 PM UTC
A mitigation has been implemented, and we are monitoring the results. An additional code deployment hotfix scheduled for this weekend will be deployed immediately to prevent recurrence.
- resolved Jun 05, 2026, 05:29 PM UTC
The expedited deployment is complete, and systems are stable.