Thomson Reuters Legal incident

Multiple application issues: Third-party vendor issue

Notice Resolved View vendor source →

Thomson Reuters Legal experienced a notice incident on October 20, 2025 affecting Practical Law US and CLEAR and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:01 PM UTC
Resolved
Oct 20, 2025, 09:04 PM UTC
Duration
6h 3m
Detected by Pingoru
Oct 20, 2025, 03:01 PM UTC

Affected components

Practical Law USCLEARCoCounsel CoreCoCounsel DraftingCLEAR APIPractical Law UKCLEAR BatchWestlaw USWestlaw UK

Update timeline

  1. investigating Oct 20, 2025, 03:01 PM UTC

    Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.

  2. investigating Oct 20, 2025, 04:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2025, 09:04 PM UTC

    This incident has been resolved.