Thomson Reuters Legal incident

Westlaw Canada - Customers are unable to access content on the Westlaw Application

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on October 28, 2025 affecting Westlaw Canada, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 05:33 PM UTC
Resolved
Oct 28, 2025, 05:37 PM UTC
Duration
3m
Detected by Pingoru
Oct 28, 2025, 05:33 PM UTC

Affected components

Westlaw Canada

Update timeline

  1. identified Oct 28, 2025, 05:33 PM UTC

    We are currently experiencing an issue with the application contents on the website with our Westlaw Canada service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Oct 28, 2025, 05:37 PM UTC

    The application content on the website for the Westlaw Canada service has been restored successfully, and the content is now available. If you have any questions, please contact Customer Support.