Thomson Reuters Legal incident
CoCounsel 2.0 - File upload button not being available.
Thomson Reuters Legal experienced a minor incident on October 31, 2025 affecting CoCounsel Core and CoCounsel Drafting, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 31, 2025, 03:25 PM UTC
CoCounsel 2.0 - We are aware that some users are encountering issues with the File Upload button not being available. Signing off and back on should re-enable the button. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 03, 2025, 05:06 PM UTC
The CoCounsel 2.0 - File upload button not being available incident is now resolved. We’re sorry for any inconvenience caused by this issue.