Thomson Reuters Legal incident

Cloudflare DNS global outage

Minor Resolved View vendor source →

Thomson Reuters Legal experienced a minor incident on November 18, 2025 affecting EMEA HiqhQ (Collaborate) and UK HiqhQ (Collaborate), lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:42 PM UTC
Resolved
Nov 18, 2025, 03:00 PM UTC
Duration
1h 18m
Detected by Pingoru
Nov 18, 2025, 01:42 PM UTC

Affected components

EMEA HiqhQ (Collaborate)UK HiqhQ (Collaborate)

Update timeline

  1. investigating Nov 18, 2025, 01:42 PM UTC

    Internal monitoring identified an outage with the third-party service provider. This might be affecting HighQ clients utilizing Cloudflare DNS. For more information please visit, https://www.cloudflarestatus.com/

  2. resolved Nov 18, 2025, 03:00 PM UTC

    Cloudflare have implemented a fix and the incident has now been resolved.