Thomson Reuters Legal incident
P1 - INC0082325 - CLEAR - Service Outage
Resolved after 1 hour 14 minutes, affecting CLEAR and CLEAR API and 1 more, on November 18, 2025.
Investigating - We are currently experiencing an issue with our CLEAR, CLEAR API, CLEAR Batch service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:51 PM UTC
Investigating - We are currently experiencing an issue with our CLEAR, CLEAR API, CLEAR Batch service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 18, 2025, 03:06 PM UTC
Resolved - A fix has been implemented, and the issue has now been resolved.
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