Thomson Reuters Legal incident

P1 - INC0082325 - CLEAR - Service Outage

Critical Resolved View vendor source →

Thomson Reuters Legal experienced a critical incident on November 18, 2025 affecting CLEAR and CLEAR API and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:51 PM UTC
Resolved
Nov 18, 2025, 03:06 PM UTC
Duration
1h 14m
Detected by Pingoru
Nov 18, 2025, 01:51 PM UTC

Affected components

CLEARCLEAR APICLEAR Batch

Update timeline

  1. investigating Nov 18, 2025, 01:51 PM UTC

    Investigating - We are currently experiencing an issue with our CLEAR, CLEAR API, CLEAR Batch service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Nov 18, 2025, 03:06 PM UTC

    Resolved - A fix has been implemented, and the issue has now been resolved.